University Library Technical Problem Report Form

Before submitting this form, please review our access page to assure that your computer meets the requirements for using our resources, both on and off-campus. Thanks!

Please provide the information below so that we can assist you with your technical problem regarding the Library's databases.

Name

Phone

Status

Campus ID

Which library database(s) or platform(s) are the source of the issue?

Did you receive a specific error message?

Yes

Please tell us what the message said (paraphrasing is OK).

Were you asked for a username and password?

What device were you using when you encountered this issue?

Please explain the device

What is your device's operating system?

Please explain the operating system

What service were you using to connect to the Internet?

Please explain the Internet Connection

What web browser software were you using?

Please explain the web browser software

Have you been able to connect to this database or platform in the past?

How long has the issue persisted?

Please include any other relevant information

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University Library Technical Problem Report Form

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University Library Technical Problem Report Form

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